The estimated delivery dates are based on various factors, the destination address, the shipping options you choose, and how quickly we can assemble and prepare your items for shipping. You can calculate the expected delivery time by adding the processing time for your order and the delivery time based on the shipping method you selected.
Total time (delivered time) = Processing time + Shipping time
The processing time is normally 5-10 business days.
Standard Shipping: 10-20 business days after processing.
Expedited Shipping: 5-10 business days after processing.
Worldwide free standard shipping on orders over US$79, otherwise US$7.99.
Worldwide free expedited shipping on orders over US$139, otherwise US$18.99.
Therefore, you can expect to receive it within 10 to 30 business days.
Customs duty or duty fee
Usually, customers are not charged by any additional fees. However, in some European countries you may have to pay customs duties or VAT according to your country's collection rules.
Due to the global outbreak of the new coronavirus (COVID-19), logistics and transportation times have been affected. Please be patient. If you have any questions, please feel free to contact customer service at email@example.com.
Our online shop provides unique fashion products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.
If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at firstname.lastname@example.org, we will try our best to meet your request.
-All Purchase (except swimwear, underwear, panty, bags and accessories) can be returned within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Swimwear, underwear and panty cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
Fast Refund:We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Exchange policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
If you have further questions / issues, please don't hesitate to contact us at email@example.com